Associazione ESSPER
periodici italiani di economia, scienze sociali e storia
periodici italiani di economia, scienze sociali e storia
Risultato della ricerca: (11 titoli )
| Linking citizens' ratings to services quality improvements: an empirical analysis and some potential solutions |
Sinergie - 2009
| Excellence in services: selected papers from the 11th Toulon-Verona Conference, Florence, Italy, September 4-5, 2008 |
Sinergie - 2009
| Leadership for excellence in services |
Sinergie - 2009
| Assessing service quality in a municipality: a study based on the perceptions of citizens and frontline employees |
Sinergie - 2009
| Real service quality: examining the links between value adding and service quality, and the implications for service improvement |
Sinergie - 2009
| Risk management in higher education: do we need it? |
Sinergie - 2009
| Local administrative services to reduce barriers to entrepreneurship and entrepreneurial activities: understanding the reasons behind the differences in user satisfaction |
Sinergie - 2009
| Public policies and corporate strategies for successful models in waste management |
Sinergie - 2009
| Heritage tourism: linking of experience to training and coaching |
Sinergie - 2009
| Australian local government and quality: motivations and challenges |
Sinergie - 2009
| I modelli di analisi 'Vendor Selection Method, VSM' e 'Vendor Evaluation Method, VEM' |
Sinergie - 2009