Associazione ESSPER
periodici italiani di economia, scienze sociali e storia
periodici italiani di economia, scienze sociali e storia
Risultato della ricerca: (20 titoli )
| Strategies for service quality. The perfect smile. Commitment to a TQM programme for this company means a guarantee of service excellence |
International journal of bank marketing - 1994
| Strategies for service quality. A health check on quality assurance in the NHS. A quality assurance strategy is impossible in the health service without accurate monitoring of what goes on in health cure |
International journal of bank marketing - 1994
| Strategies for service quality. Customer service can reap rich rewards. The importance of understanding the roots causes of customer problems |
International journal of bank marketing - 1994
| Strategies for service quality. Hilton's home away from home. Offering a distinctive service culture is one way towards putting out the no vacancies sign |
International journal of bank marketing - 1994
| Strategies for service quality. Libraries' textbook approach to total quality. A council's quality approach focuses on a clear commissioning/contracter split |
International journal of bank marketing - 1994
| Strategies for service quality. Quality is... never having to say that the laundry is shut! Every staff member has a role to play in ensuring customer satisfaction |
International journal of bank marketing - 1994
| Strategies for service quality. Making customers trendy. Customer focus needs to become an everyday part of a company's operating strategy |
International journal of bank marketing - 1994
| Strategies for service quality. Banks' 'quality' effort makes sound business sense. A bank is already seeing the benefits of its total quality programme |
International journal of bank marketing - 1994
| Strategies for service quality. The bank that likes its costumers to say yes. In banking the establishment of a relationship between costumer satisfaction and profitability is revolutionary |
International journal of bank marketing - 1994
| Strategies for service quality. Cohesive corporate values provide focus. Quality these days is a necessity, not an unaffordable luxory |
International journal of bank marketing - 1994
| Strategies for service quality. The importance of leadership. The role of senior management is crucial in establishing total quality |
International journal of bank marketing - 1994
| Strategies for service quality. The missing ingredient? Are costumers beign forgotten in the drive towards total equality management? |
International journal of bank marketing - 1994
| Strategies for service quality. Making Complaints pay. Effective complaint management is extremely important for overall customer satisfaction |
International journal of bank marketing - 1994
| Strategies for service quality. Making complaints pay. Effective complaint management is extremely important for overall customer satisfaction |
International journal of bank marketing - 1994
| Strategies for service quality. Not resting on its laurels. A quality improvement process to cut costs and increase customer satisfaction |
International journal of bank marketing - 1994
| Strategies for service quality. Total quality in the real world. Leadership, learning and commitment are important to total quality |
International journal of bank marketing - 1994
| Strategies for service quality. Delight customers - distance competitors. It is essential to be customer focused to beat the competition |
International journal of bank marketing - 1994
| Strategies for service quality. Managing customer loyalty. A fickle commodity needs proper management to survive |
International journal of bank marketing - 1994
| Strategies for service quality. Improving the union-management relationship. A common search for the best approaches |
International journal of bank marketing - 1994
| Strategies for service quality. Keeping the customer satisfied. The crucial role of service quality |
International journal of bank marketing - 1994