Sinergie - fascicolo 78 (2009 - vol. 27)

Articolo Anno: 2009

Linking citizens' ratings to services quality improvements: an empirical analysis and some potential solutions

Cassia, Fabio - Magno, Francesca

In: Sinergie , Vol. 27, n. 78, pp. 3-16

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Articolo Anno: 2009

Excellence in services: selected papers from the 11th Toulon-Verona Conference, Florence, Italy, September 4-5, 2008

In: Sinergie , Vol. 27, n. 78, pp. 3-123

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Articolo Anno: 2009

Leadership for excellence in services

Baccarani, Claudio - Golinelli, Gaetano Maria

In: Sinergie , Vol. 27, n. 78, pp. 7-16

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Articolo Anno: 2009

Assessing service quality in a municipality: a study based on the perceptions of citizens and frontline employees

Moura E Sá, Patrícia - Sintra, Olívia

In: Sinergie , Vol. 27, n. 78, pp. 17-28

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Articolo Anno: 2009

Real service quality: examining the links between value adding and service quality, and the implications for service improvement

Longbottom, David - Hilton, Julie

In: Sinergie , Vol. 27, n. 78, pp. 29-42

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Articolo Anno: 2009

Risk management in higher education: do we need it?

Raanan, Yossi

In: Sinergie , Vol. 27, n. 78, pp. 43-56

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Articolo Anno: 2009

Local administrative services to reduce barriers to entrepreneurship and entrepreneurial activities: understanding the reasons behind the differences in user satisfaction

Simoni, Christian - Santini, Cristina - Romiti, Anna

In: Sinergie , Vol. 27, n. 78, pp. 57-77

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Articolo Anno: 2009

Public policies and corporate strategies for successful models in waste management

Paci, Andrea - Becagli, Claudio

In: Sinergie , Vol. 27, n. 78, pp. 79-95

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Articolo Anno: 2009

Heritage tourism: linking of experience to training and coaching

Drummond, Siobhan - Cano, Michele - Kourouklis, Athanassios

In: Sinergie , Vol. 27, n. 78, pp. 97-114

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Articolo Anno: 2009

Australian local government and quality: motivations and challenges

Brown, Alan - Susomrith, Pattanee

In: Sinergie , Vol. 27, n. 78, pp. 115-123

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Articolo Anno: 2009

I modelli di analisi 'Vendor Selection Method, VSM' e 'Vendor Evaluation Method, VEM'

D'Ascenzo, Fabrizio - Sciommeri, Marco

In: Sinergie , Vol. 27, n. 78, pp. 127-144

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