Articoli filtrati

Articolo Anno: 1994

Strategies for service quality. The missing ingredient? Are costumers beign forgotten in the drive towards total equality management?

In: International journal of bank marketing , n. 5, p. 25

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Articolo Anno: 1994

Strategies for service quality. Making Complaints pay. Effective complaint management is extremely important for overall customer satisfaction

In: International journal of bank marketing , n. 5, pp. 26-27

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Articolo Anno: 1994

Strategies for service quality. Making complaints pay. Effective complaint management is extremely important for overall customer satisfaction

In: International journal of bank marketing , n. 5, pp. 26-27

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Articolo Anno: 1994

Strategies for service quality. Not resting on its laurels. A quality improvement process to cut costs and increase customer satisfaction

In: International journal of bank marketing , n. 5, pp. 28-29

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Articolo Anno: 1994

Strategies for service quality. Total quality in the real world. Leadership, learning and commitment are important to total quality

In: International journal of bank marketing , n. 5, pp. 30-31

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Articolo Anno: 1994

Strategies for service quality. Delight customers - distance competitors. It is essential to be customer focused to beat the competition

In: International journal of bank marketing , n. 5, pp. 32-33

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Articolo Anno: 1994

Strategies for service quality. Managing customer loyalty. A fickle commodity needs proper management to survive

In: International journal of bank marketing , n. 5, pp. 34-35

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Articolo Anno: 1994

Strategies for service quality. Improving the union-management relationship. A common search for the best approaches

In: International journal of bank marketing , n. 5, pp. 36-37

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Articolo Anno: 1994

Strategies for service quality. Keeping the customer satisfied. The crucial role of service quality

In: International journal of bank marketing , n. 5, pp. 38-39

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Articolo Anno: 1994

Service quality: student's assessment of banks and building societies

Lewis, Barbara R. - Orledge, Jayne

In: International journal of bank marketing , n. 4, pp. 3-12

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Articolo Anno: 1994

Credit card possession and other payment systems: use patterns among Asian and Hispanic consumers

Delener, Nejdet

In: International journal of bank marketing , n. 4, pp. 13-24

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Articolo Anno: 1994

Distribution of life assurance and investment products: the Scottish mutual life assurance industry

Laing, Angus W.

In: International journal of bank marketing , n. 4, pp. 25-30

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Articolo Anno: 1994

The fuzzy industry maturity grid (FIMG): its application to the Singapore banking industry

Tay, Poh Huat - Ong, Seow Eng

In: International journal of bank marketing , n. 4, pp. 32-44

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Articolo Anno: 1994

Marketing offshore private banking

File, Karen Maru - Prince, Alan Russ

In: International journal of bank marketing , n. 3, pp. 4-8

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Articolo Anno: 1994

Selling financial services to the affluent

Prince, Alan Russ - Shultz II, Clifford J.

In: International journal of bank marketing , n. 3, pp. 9-16

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Articolo Anno: 1994

Affluent investors and mutual fund purchases

Capon, Noel - Fitzsimons, Gavan J. - Weingarten, Rick

In: International journal of bank marketing , n. 3, pp. 17-25

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Articolo Anno: 1994

Marketing private banking services to family businesses

Dreux IV, Dirk R. - Brown, Bonnie M.

In: International journal of bank marketing , n. 3, pp. 26-35

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Articolo Anno: 1994

Is workplace banking feasible?

McTavish, Ronald - Laursen, Ron

In: International journal of bank marketing , n. 2, pp. 3-15

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Articolo Anno: 1994

Benefit segmentation using service quality dimensions: an investigation in retail banking

McDougall, Gordon H.G. - Levesque, Terrence J.

In: International journal of bank marketing , n. 2, pp. 15-23

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Articolo Anno: 1994

Business and bombs: preplanning and response

Mahoney, Patrcik F.

In: International journal of bank marketing , n. 2, pp. 24-29

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